About Responses

Depending on the circumstances of your inquiry, it may take some time for us to respond.

We kindly ask for your understanding.

• *Please note that due to operational reasons, we may not be able to respond to all inquiries.
• *We will respond to any inquiries sent on a weekend, public holiday, or during our company's holiday period on the following business day or later.
• *Please note that due to high volumes of inquiries immediately following our company holidays, it may take some time before we can respond.

Depending on the circumstances of your inquiry, we may not be able to provide an answer.
Please note that the responses provided to users may not be used for other purposes (i.e. reposting or secondary use).
If you have domain restrictions set, please ensure the domain "digimon-alysion.info" is allowed.

If your email address contains characters such as ".." or "+", there may be cases where we cannot receive or respond properly. In such cases, please use another email address to make your inquiry.
The personal information provided will be used for the following purposes:

• 1. Responding to and handling inquiries
• 2. Analysis related to our services and products
• 3. Planning, development, and service improvement tasks related to our services and products

For details on our personal information protection policies, please see our Privacy Policy. (Privacy Policy)

The email address you provide when contacting us may be shared within our group companies for the purpose of handling user inquiries.

Please refrain from entering unnecessary personal information into the inquiry form. Only provide such details if specifically requested by us.

Please note that if your inquiry includes excessive demands or malicious complaints that fall under the categories defined by the Ministry of Health, Labour and Welfare, we reserve the right to refuse your inquiry.

In cases where our company deems the matter to be malicious, we may contact the police, legal counsel, or other authorities and take appropriate action. Thank you for your understanding. (Reference: Ministry of Health, Labour and Welfare website)