FAQよくある質問

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Before Playing

FAQ01-001Is it free to play?

The app itself along with its services are free to download and enjoy.
Certain items are also available for purchase.

  • *Data charges may apply when playing the game online.

FAQ01-002Do I need to be connected to the internet while playing?

An internet connection is required in order to play DIGIMON ALYSION.
Please note that service is not available on devices with no internet connection.

FAQ01-003What are the system requirements?

The following system requirements are recommended to play DIGIMON ALYSION.

iOS

・iOS 15 or later / Devices with 4GB RAM or more

Android OS

・Android 11 or later / RAM: 8GB or more

  • *Even if requirements are met, there may be cases where the game cannot be played properly depending on device particulars or network conditions.
  • *Usage on devices or OS versions other than those listed is not supported.
  • *System requirements may be subject to change in the future.

FAQ01-004The game does not launch.

Game start up time may vary depending on the time you play, your mobile device and carrier, and network conditions.

Please try the following steps to potentially improve the situation.

  • ・Access the game at a different time.
  • ・Restart your device (Power Off/On).
  • ・Close all other active apps on your device before restarting DIGIMON ALYSION.
  • ・Switch to a Wi-Fi connection if using a 4G or 5G connection.
  • ・Uninstall any unnecessary apps if your device does not have enough storage space.

Additionally, users will not be able to connect to the game during maintenance. Please check in-app notices for maintenance schedules.

FAQ01-005I have not received a confirmation email or reply regarding my inquiry.

Inquiries are addressed in the order they are received. Please note that response times may vary depending on the nature of the inquiry. If several days have passed without receiving a response, please check the following.

  • ・It has not been sent to spam/junk mail.
  • ・Anti-spoofing settings are not set to block PCs from receiving emails.
  • ・Emails with URLs are not blocked.
  • ・The domain is not blocked and the email is not on the blocked senders list.
  • ・The email account has enough storage space.
  • ・The email address entered when making the inquiry is correct.
  • *Please configure your settings to allow for emails from the domain "digimon-alysion.info".

If it is difficult to change the spam/junk mail settings, please consider using another email address that is able to receive emails from us.

Depending on the nature of the inquiry, you may not receive a response. We apologize for the inconvenience, but we will refrain from responding to any inquiries concerning feedback or reports of players cheating.

Please note that for inquiries related to bugs or connectivity issues, we may respond by referring you to in-game notices or the FAQ.

FAQ01-006Why am I unable to install the game?

The game may be unable to be installed for the following reasons.

  • ・The device or OS version is not supported.
  • ・There is not enough storage space on your device.
  • ・A network connection is either unavailable or unstable.

After checking your device's OS and storage space, please try again in an area with a stable connection.

  • *We recommend you use a Wi-Fi connection when installing the game.
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