FAQよくある質問

Category

Troubleshooting

FAQ03-001I have encountered a user violating the Terms of Service.

If you encounter a user violating the Terms of Service, please contact us via the "Inquiry Form". Please make sure to include the user's player name, the date and time of the incident, and any other relevant information.

We will review the provided information, and if determined to be a violation or misconduct, appropriate measures will be taken.
Please note that we will not respond individually with the results of our investigation or how it was handled.

If you suspect someone of violating the Terms of Service, please provide our Customer Support with the following information to help us conduct a thorough investigation:

  • 1. The player's name and/or User ID
  • 2. The date and time of the suspected violation
  • 3. Specific details of the player's conduct
    (e.g. proceeding a turn abnormally fast, activating an effect impossible for the card played, etc.)
  • 4. A screenshot or video recording that confirms the offending action
  • *Screenshots and videos are especially helpful in determining violations and serve as conclusive evidence for disciplinary action that can lead to account bans.

Videos can be submitted through either of the following methods:

  • 1. Upload the video to YouTube or other video-sharing platforms, set it to private or unlisted, and include the link in your report via the form.
  • 2. Send your report via email with the video attached to the DIGIMON ALYSION Support Team at "support@digimon-alysion.info".

FAQ03-002Sometimes I encounter display or performance issues while playing.

The game may experience performance issues depending on your device's load or internet connection.
If you encounter such issues, please try the following troubleshooting steps to resolve them:

Check your internet connection
  • ・Switch from mobile data to Wi-Fi, or vice versa.
  • ・Turn your device's Wi-Fi setting off and on again.
  • ・Disconnect other devices (e.g. computers, gaming consoles etc.) from your Wi-Fi network.
  • ・Restart your router.
  • ・Connect to a different Wi-Fi network.
  • ・If using a mobile connection (4G/5G), move to a location with better reception.
    Being in areas such as underground spaces or certain indoor environments can cause network instability, which may prevent the game from running properly.
  • *Please confirm that the network connection you are using is not restricted.
Check your device's settings
  • ・Close all other apps that are running on your device and run DIGIMON ALYSION only.
  • ・Restart your device.
  • ・Ensure your device has sufficient storage space. (Make sure the game can run without using an SD card)
  • ・Check the data installed on your device.
  • ・Within the app, go to "Options" > "Data Settings" and tap "Clear Cache".
  • ・Reinstall the app.
  • *We recommend that your data be shared and linked to your Bandai Namco ID before reinstalling the app.
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